Comprehensive cloud solutions meeting diverse customer requirements

As an industry recognized leader in data centre and IT transformation, TeraMach has developed and deployed secure, reliable IT solutions to our customers for over 20 years. Our solutions are designed to reduce costs while improving service availability and efficiency.

TeraCLOUD leverages our data centre and IT transformation expertise, and applies them across our cloud partner ecosystem. It provides cutting-edge cloud and transformation solutions designed to reduce complexity, risk and cost, in a secure fully managed or self- managed. manner

Introduction to TeraCLOUD

Through our partnerships with industry recognized best in class Cloud Providers, TeraCLOUD provides customers with a convenient and intuitive platform to access a vast selection of both Public and Managed cloud service offerings. TeraCLOUD is comprised of the following key components

  • TeraCLOUD Portal – provides our clients with access to our Cloud Providers, consolidated billing, and support, enabling clients to build their own customized solutions in the cloud;
  • Managed Cloud Services – provides our clients with full turnkey infrastructure solutions ensuring the highest level of availability, performance, and control; and
  • Public Cloud Partners –TeraMach delivers value to our clients by providing a suite of Professional Service Offerings focused on best of breed Public Cloud Providers.

The table below provides a comparison of three TeraCLOUD offerings, and the capabilities they provide:

 Managed Cloud ServicesTeraCLOUD PortalPublic Cloud Partners
Fully Managed****
Self Serve*******
Solution SLA***

*** Full Capability Available
** Limited Capability Available
* Minimal Capability Available
– No Capability


Benefits of TeraCLOUD

  1. Convenience – TeraCLOUD provides access to multiple cloud providers, all from the convenience of one single, secure location.
  2. Choice and Variety – Customers can select from a multitude of cloud service offerings, ensuring the correct solution can be found for even the most demanding requirements.
  3. Security – TeraCLOUD Portal incorporates a number of security measures to ensure customer data is always protected. Two factor authentication and access control lists provide a further layer of security to ensure customer data is not compromised.
  4. Single Sign On – Provides seamless integration between TeraCLOUD and its cloud partners.
  5. Self-Service Portal– Enables customers to easily determine cloud consumption to date, avoiding instances of unexpected costs. Alerts can be configured so customers are notified when predetermined thresholds are close to being exceeded.
  6. In-depth reporting – TeraCLOUD Billing enables customers to perform in-depth analysis on their cloud consumption. Reporting can be customized to identify consumption by departments, business units, or individuals.
  7. Payment Terms – TeraCLOUD provides considerable flexibility for payment options including: Credit Cards, Purchase Orders, Cheques and Electronic Transfers. All cloud consumption costs are conveniently reported in Canadian Dollars.
  8. Procurement Vehicles – TeraCLOUD has a number of procurement vehicles in place. With our capability on customizing the service offering, TeraCLOUD can accommodate to suit most procurement requirements.
  9. Canadian based Support Services – Support Services are provided by experienced support analysts based in Ottawa who are well versed in ITIL best practices. TeraCLOUD’s Support Services incorporate ITIL best practices and our service desk software is fully ITIL V3.0 compliant with our certified consultants.
  10. Flexible Support Options – Support Services can provide a wide variety of support plans. Whether customer simply require first line support services, or whether they require a fully managed services offering TeraCLOUD can assist.


TeraCLOUD Portal

TeraCLOUD portal is a secure, single sign-on multi-factor authentication (MFA) portal that provides access to our Cloud Marketplace offerings. The portal provides a “one stop shop” for the provisioning of IT Services that helps customers reduce costs, expedite time to market, and improve resource utilization. TeraCLOUD Portal provides access to our Cloud Provider offerings, with more Public Cloud partnerships coming soon. By leveraging best-in-class Cloud Providers, our customers can rest assured they have access to the best available cloud solutions.

In addition to providing access to the leading Cloud Providers, TeraCLOUD Portal also provides consolidated billing, and Canadian based first level support capabilities.


Managed Cloud Services

Through partnerships with Canada’s leading providers of Managed Cloud Services, TeraCLOUD offers our customers full turnkey solutions. These solutions provide complete peace of mind, safe in the knowledge that their infrastructure is being managed by best-in-class cloud providers.

Managed Services currently offered include:

  • Backup as a Service (BaaS)
  • Disaster Recovery as a Service (DRaaS)
  • IT Hosting as a Service (ITHaaS)


Public Cloud Partners

TeraCLOUD has built strategic partnership with multiple industry leading Cloud Providers including

Our Professional Services and our Cloud Partners’ service team can assist customers throughout their journey to the cloud; whether they are just starting out, or whether they are ready to start consuming services; we have the expertise and know how to help. The diagram below provides a high-level summary of the cloud capabilities of our Professional Services team.